Privacy Policy – How Juun88 Protects Your Data

1 Introduction

This Privacy Policy applies to all users of the Juun88 platform, including the website at juun88.co and the Juun88 mobile app. By registering an account or using the platform, you acknowledge that you have read and understood how your personal data is handled as described in this policy.

Juun88 is committed to handling your personal information with care. We collect only what is necessary, use it only for the purposes described here, and take reasonable steps to keep it secure. This policy is written in plain English so it is straightforward to read and understand — no legal jargon where it can be avoided.

If you have questions about any part of this policy, contact our support team at any time. Details are at the bottom of this page.

2 Data We Collect

We collect personal data in a few different ways — information you provide directly when registering or using the platform, information generated automatically when you use the service, and in some cases information from third-party verification partners.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or health information. We do not access your device contacts, camera, microphone or location without explicit permission.

3 How We Use Your Data

Your personal data is used to provide and improve the Juun88 platform. The specific purposes are:

• Account management: To create and maintain your player account, verify your identity, and process your login securely.
• Payment processing: To handle deposits and withdrawals in PKR through supported payment methods including JazzCash, Easypaisa, Raast and bank transfers.
• Fraud prevention and security: To detect and prevent unauthorised access, bonus abuse, money laundering and other prohibited activities as described in the Terms and Conditions.
• Customer support: To respond to queries, resolve account issues and handle complaints.
• Responsible gaming: To monitor betting activity and apply any self-imposed limits, self-exclusion periods or reality checks that you have set on your account.
• Platform improvement: Aggregated, anonymised usage data helps us understand how the platform is being used and where improvements can be made. This analysis does not identify individual users.
• Communications: To send you account-related notifications — transaction confirmations, security alerts and support replies. We do not send unsolicited marketing emails without your consent.

4 Sharing Your Data

Juun88 does not sell your personal data to third parties. We do not share your information with advertisers, data brokers or marketing platforms. Data is shared with third parties only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, relevant transaction data is shared with the payment provider — JazzCash, Easypaisa, Raast, or your bank — to process the payment. Each provider operates under their own privacy policy.
• Identity verification providers: When you submit KYC documents, those documents are processed by a third-party verification service. This is a standard measure to confirm your identity and age before large withdrawals are processed.
• Fraud prevention services: Device fingerprint data and session logs may be shared with specialist fraud detection providers to identify suspicious account activity.
• Game providers: When you play a slot game or live casino title, session data including your player ID and game activity is shared with the third-party game provider to run the game. Game providers do not receive your full personal details.
• Legal obligations: If required by applicable law or a lawful request from a relevant authority, Juun88 may disclose personal data as required. We will inform you of any such disclosure unless prohibited from doing so by law.

Any third party that processes data on behalf of Juun88 is required to handle that data securely and only for the purpose for which it was shared.

5 Payment Data & PKR Transactions

All financial transactions on Juun88 are conducted in Pakistani Rupees (PKR). When you deposit or withdraw funds, you provide payment details such as your JazzCash mobile number, Easypaisa wallet reference, Raast ID or bank account information. This data is used solely to process your specific transaction.

Juun88 does not store full payment credentials on its own servers. Payment details are passed directly to the relevant payment gateway using encrypted connections. Transaction records — amounts, dates, reference numbers — are retained as part of your account history for account management and dispute resolution purposes.

• JazzCash and Easypaisa: Mobile wallet transactions are processed via the respective provider's API. Only your registered mobile number and transaction reference are stored on our side.
• Bank transfer and Raast: Your bank account number and IBAN may be retained on file to facilitate withdrawals. This information is accessible only to authorised staff involved in payment processing.
• Cards and mobile wallets: Card payment data is tokenised by the payment processor. Juun88 does not receive or store raw card numbers.

6 Cookies & Tracking

Juun88 uses cookies and similar technologies to keep the platform functioning correctly. Cookies are small text files stored on your device when you visit the site. They are not used to track your activity across other websites or serve targeted advertising.

• Session cookies: These keep you logged in as you navigate between pages. They expire when you close your browser.
• Preference cookies: These remember settings you have applied — such as language or odds format — so you do not have to re-enter them every time you visit.
• Security cookies: Used to detect unusual login patterns and help protect your account from unauthorised access attempts.
• Analytics cookies: Aggregated, anonymised data about how pages are used helps improve platform performance. This data cannot be used to identify individual users.

You can configure your browser to block or delete cookies. Note that disabling session cookies will prevent you from staying logged in to your Juun88 account. Most mobile browsers and the Juun88 app manage cookies automatically as part of normal operation.

7 Data Retention

We retain your personal data for as long as your account is active and for a period after account closure. Retention periods vary depending on the type of data:

• Account and identity data: Retained for the duration of your account and for a period after closure to meet record-keeping obligations. KYC documents may be retained longer where required.
• Transaction records: Payment and betting transaction records are retained to support dispute resolution and financial record-keeping.
• Support communications: Messages exchanged with the support team are retained to provide context for ongoing or future queries and to improve support quality.
• Session and device logs: Technical logs are retained for a shorter period and are used primarily for security monitoring and platform debugging.

Once data is no longer required for the purposes for which it was collected, it is securely deleted or anonymised. If you request account deletion, your data will be removed from active systems within a reasonable period, subject to any retention obligations that apply.

8 Security Measures

Juun88 takes the security of your personal data seriously. The following measures are in place to protect your information:

• SSL encryption: All data transmitted between your browser or app and our servers is encrypted using SSL/TLS. This applies to login, payment processing and all account activity.
• Password hashing: Passwords are never stored in readable form. They are processed using a one-way cryptographic hash. Even internal staff cannot retrieve your password — only a reset is possible.
• Access controls: Access to personal data within the Juun88 team is restricted on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations.
• Two-factor authentication: Additional login verification is available on your account for an extra layer of security. We strongly recommend enabling it.
• Fraud monitoring: Automated systems continuously monitor for unusual login activity, account access from new devices and transaction anomalies.

No online platform can guarantee absolute security. If you have any reason to believe your account has been compromised, change your password immediately and contact Juun88 support so the account can be reviewed and secured.

9 Your Rights

As a Juun88 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact support with your request and we will respond within a reasonable timeframe.

10 Minors

The Juun88 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If it comes to our attention that an account has been registered by or on behalf of a minor, the account will be closed immediately and any personal data associated with it will be deleted.

If you are a parent or guardian and believe that a minor has registered an account using your details or their own, please contact support immediately so the issue can be resolved as quickly as possible.

Age verification is part of the standard account verification process. Players may be required to submit proof of age before certain features — including withdrawals above a set threshold — are made available. This is a standard safeguard, not an unusual request.

11 Changes to This Policy

Juun88 may update this Privacy Policy from time to time. Changes may be made when new features are added to the platform, when payment methods change, or when we update our internal data handling practices.

When material changes are made, we will notify registered players via the email address on their account, or through an on-screen notification the next time they log in. The updated policy will be published on this page with a revised "Last Updated" date at the top.

Continued use of the platform after an updated policy has been published constitutes acceptance of the revised terms. If you do not accept an updated Privacy Policy, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the Juun88 support team.

• Email: support@juun88.co (plain text only — do not reply to automated platform notifications)
• FAQ: Common privacy and account questions are covered on the FAQ page.
• Terms and Conditions: For platform rules and usage terms, visit the Terms and Conditions page.

We aim to respond to all privacy-related queries within a reasonable timeframe. For requests involving access to or deletion of personal data, we may need to verify your identity before processing the request — this is to protect your data and ensure it is not disclosed to the wrong person.